Grievance Redressal Policy

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable RBI payment-aggregator guidelines, LearnAgenticAI has appointed a Grievance Officer to address customer complaints relating to orders, payments, refunds, course access, and privacy.

1. Grievance Officer

• Name: Siva Prasad Valluru
• Designation: Grievance Officer
• Email: sivaprasad.valluru@gmail.com
• Phone: +91 80889 10831
• Office address: #506, 2GTula, Ayyappa Nagar, Kodigehalli Main Road, KR Puram, Bangalore, Karnataka 560036, India
• Working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

2. How to lodge a complaint

Send an email to sivaprasad.valluru@gmail.com or call +91 80889 10831 with:

• Your full name and registered email/phone
• Course name and date of purchase or enrollment
• Razorpay payment ID or order reference (for payment issues)
• Description of the issue and desired resolution
• Supporting documents (screenshots, bank SMS, receipts) if available

You may also use the Contact Us form; payment disputes should include a payment reference.

3. Timelines

Stage	Timeline
Acknowledgement of complaint	Within 48 hours of receipt (excluding public holidays)
Resolution of complaint	Within 30 days of receipt, unless a longer period is required for investigation (you will be informed)
Approved refund initiation	Within 2 business days of approval; bank credit within 5–7 business days per Refund Policy

4. Types of grievances we handle

• Payment debited but course not activated
• Duplicate or incorrect charges
• Refund requests and refund delays
• Cancellation, rescheduling, or batch transfer requests
• Course access, login, or content issues
• Privacy or data-related concerns

5. Payment gateway (Razorpay)

Online payments on our website are processed by Razorpay. We initiate refunds for approved cases through Razorpay to your original payment method. If you have not received a refund after 10 business days from our confirmation, contact us with your payment ID so we can trace the refund status with Razorpay.

6. Related policies

• Terms & Conditions
• Privacy Policy
• Refund Policy
• Cancellation Policy

7. Consumer rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, or other applicable Indian law. If you are not satisfied with our resolution, you may approach the appropriate consumer forum or regulatory authority.