1. Introduction

Welcome to LearnAgenticAI.in ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, phone number, billing address
• Profile Information: Educational background, professional experience, learning preferences
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Communication Data: Messages sent through our contact forms, support tickets, course discussions

2.2 Course-Related Information

• Course enrollment and completion data
• Quiz and assignment submissions
• Video viewing progress and engagement metrics
• Attendance records for offline sessions
• Performance analytics and learning outcomes

2.3 Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2.4 Video and Interactive Content Data

• Video streaming preferences and quality settings
• Playback position and completion rates
• Interactive element engagement (polls, quizzes within videos)

3. How We Use Your Information

3.1 Course Delivery and Management

• Providing access to online and offline courses
• Tracking learning progress and issuing certificates
• Facilitating communication between instructors and students
• Customizing course recommendations

3.2 Platform Operations

• Creating and managing user accounts
• Processing payments and managing subscriptions
• Providing customer support and technical assistance
• Sending course updates and important notifications

3.3 Analytics and Improvement

• Analyzing website usage and course effectiveness
• Improving our educational content and delivery methods
• Conducting research on learning outcomes (anonymized data only)

3.4 Marketing Communications

• Sending promotional emails about new courses (with your consent)
• Sharing educational newsletters and industry insights
• Notifying you about special offers and events

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay, PayPal, Stripe, etc.)
• Video hosting and streaming services
• Email delivery and marketing automation
• Website analytics and performance monitoring
• Cloud storage and data backup services

4.3 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety and platform security
• Investigate potential violations of our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Employee training on data protection practices

5.2 Data Retention

• Account Data: Retained while your account is active and for 7 years after closure for legal compliance
• Course Data: Progress and completion records kept for 10 years for certification purposes
• Payment Information: Retained as required by financial regulations (typically 7 years)
• Marketing Data: Retained until you unsubscribe or withdraw consent

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information we hold
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Restrict processing of your information

6.2 Communication Preferences

• Opt-out of marketing emails through unsubscribe links
• Manage notification preferences in your account settings
• Contact us to update communication preferences

6.3 Cookie Management

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

If you are accessing our services from outside India, please note that your information may be transferred to and processed in India. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• In-app notifications for mobile users

11. Contact Information

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes relating to this policy will be subject to the jurisdiction of the courts in [Your City], India.