Refund Policy

This Refund Policy applies to course fees paid on www.learnagenticai.in for online training offered by LearnAgenticAI, including self-paced and instructor-led programs.

By purchasing a course, you agree to this policy along with our Terms & Conditions, Privacy Policy, and Cancellation Policy.

1. Nature of product (digital services)

• Our courses are digital educational services. There is no physical delivery or shipping.
• Upon successful payment, course access or enrollment is activated—typically immediately and within 1 business day at most.
• Because content is delivered digitally, refunds are limited to the conditions below.

2. Refund processing timeline

• Once a refund is approved, we initiate it through Razorpay to your original payment method (card, UPI, net banking, or wallet as applicable).
• Refunds typically reflect in your account within 5–7 business days from initiation. In some cases, your bank or payment network may take up to 10 business days.
• Razorpay may send you a refund confirmation email when the refund is processed.
• We do not offer cash refunds or refunds to a different account unless required by law.

3. Self-paced courses

To qualify for a refund on a paid self-paced course, all of the following must apply:

• You submit a written refund request within 7 calendar days of payment.
• You have not accessed more than 25% of the course video/content materials.
• You have not downloaded bulk materials or shared access with others.

If any condition is not met, the purchase is non-refundable.

After 7 days or after substantial access, fees are non-refundable because digital content cannot be “returned.”

Free courses: No refund applies.

4. Instructor-led courses (live / webinar / batch)

To qualify for a refund on a paid instructor-led enrollment, all of the following must apply:

• You submit a written refund request at least 7 calendar days before the published course start date.
• You have not attended any live session for that enrollment.
• You have not received course materials marked non-refundable.

Within 7 days of start date: Refunds are generally not available unless we cancel the batch (see below).

After the program begins / no-show: No refund for partial attendance or change of mind.

If we cancel or postpone and you cannot attend the rescheduled batch: full refund of fees paid for that enrollment, processed within 5–7 business days, or transfer to another batch at your choice.

5. Payment failures, duplicates, and unauthorized charges

• If payment was debited but enrollment did not complete, contact us within 7 calendar days with your Razorpay payment ID and registered email.
• After verification with Razorpay, eligible refunds for failed or duplicate transactions are initiated within 5–7 business days.
• If amount was debited twice for the same course, the duplicate charge will be refunded within 5–7 business days after confirmation.

6. How to request a refund

Email sivaprasad.valluru@gmail.com or our Grievance Officer at sivaprasad.valluru@gmail.com with:

• Registered name, email, and phone number
• Course name and date of purchase/enrollment
• Razorpay payment ID / order ID (from receipt or bank SMS)
• Reason for the request

We will acknowledge your request within 48 hours and communicate our decision within 7 business days. Approved refunds are initiated within 2 business days of approval and credited per Section 2 above.

7. Non-refundable items

• Courses accessed beyond the limits in Sections 3–4
• Promotional or free enrollments
• Third-party exam vouchers or certification fees (if purchased separately)
• Enrollments terminated for violation of Terms & Conditions

8. Cancellations

Cancellation of instructor-led enrollments and batch transfers are described in our Cancellation Policy.

9. Contact

Customer support: sivaprasad.valluru@gmail.com, +91 80889 10831 (Monday to Saturday, 10:00 AM to 6:00 PM IST).