Privacy Policy

Last updated: 13 Jun 2026 · Applies to purchases on learnagenticai.in

Business information

Legal entity name: LearnAgenticAI

Brand / trade name: Learning Why What When (LearnAgenticAI)

Registered office address: #506, 2GTula, Ayyappa Nagar, Kodigehalli Main Road, KR Puram, Bangalore, Karnataka 560036, India

Customer support email: sivaprasad.valluru@gmail.com

Customer support phone: +91 80889 10831

Business hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

This Privacy Policy explains how LearnAgenticAI (“we”, “us”, “our”), operating the website www.learnagenticai.in, collects, uses, stores, and protects personal information when you browse, register, enroll in courses, make payments, or contact us.

This policy applies to self-paced and instructor-led course purchases on our website.

1. Data we collect

Category	Examples	How collected
Identity & contact	Name, email, mobile/WhatsApp number, country code	Registration, enrollment, contact forms
Account & enrollment	Login ID, courses enrolled, batch/session, progress, certificates	When you use our services
Payment & transaction	Order ID, Razorpay payment ID, amount, currency, payment status, billing name	When you pay via Razorpay checkout
Communications	Emails, support messages, WhatsApp community participation	When you contact us or join course groups
Technical	IP address, browser type, device information, cookies, page views	Automatically when you use the website

We do not collect or store your full payment card number, CVV, UPI PIN, or net banking password. These are entered directly on Razorpay’s secure checkout pages.

2. Purpose of processing

To create and manage your student account and provide course access.
To process enrollments, payments, receipts, and refunds.
To send transactional communications (OTP login, enrollment confirmation, session links, reminders).
To send instructor-led course updates via email and/or WhatsApp to enrolled students.
To respond to enquiries, complaints, and customer support requests.
To improve our website, courses, fraud prevention, and security.
To comply with legal, tax, and regulatory obligations.

3. Payment processing (Razorpay)

Payments are processed by Razorpay Software Private Limited, an RBI-authorised payment aggregator. When you pay, Razorpay collects payment information necessary to complete the transaction. Razorpay’s privacy practices are described at razorpay.com/privacy. We receive only transaction references and status from Razorpay—not your full card or banking credentials.

4. Sharing of information

We do not sell your personal data. We may share data with:

Payment partners: Razorpay, for payment processing and refunds.
Service providers: email delivery (SMTP), website hosting, and IT support, under confidentiality obligations.
Legal authorities: when required by law, court order, or to protect rights and safety.

5. Data storage and security

Our website and student data are hosted on servers accessible from India. Payment data is processed through Razorpay’s compliant infrastructure.
We use HTTPS (TLS) on our website and reasonable technical and organisational measures to protect data.
No online transmission is completely secure; please protect your OTP and account credentials.

6. Data retention

We retain account, enrollment, and transaction records for as long as needed to provide services, meet legal and accounting requirements, and resolve disputes. You may request deletion subject to mandatory retention periods.

7. Your rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023, where applicable), you may request:

Access to personal data we hold about you
Correction of inaccurate data
Deletion of data where legally permitted
Withdrawal of consent for optional marketing communications

To exercise these rights, contact us or our Grievance Officer (details below).

8. Cookies

We use cookies and similar technologies for session management, security, and site functionality. You may control cookies through your browser; some features may not work if cookies are disabled.

9. WhatsApp and email

For instructor-led courses, we may send updates to the mobile number you provide or invite you to a WhatsApp community. You may leave the community at any time. Course-related messages are service communications, not unsolicited marketing.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect changes. Material changes will be posted on this page. Continued use after updates constitutes acceptance.

Grievance redressal (Consumer Protection E-Commerce Rules, 2020)

If you have a complaint about an order, payment, refund, course access, or privacy, please contact our Grievance Officer:

Name: Siva Prasad Valluru
Designation: Grievance Officer
Email: sivaprasad.valluru@gmail.com
Phone: +91 80889 10831 (Monday to Saturday, 10:00 AM to 6:00 PM IST)

We will acknowledge your complaint within 48 hours of receipt and aim to resolve it within 30 days. For payment-related complaints, include your Razorpay payment ID or order reference.

Full procedure: Grievance Redressal Policy. You may also use our Contact Us page.

For privacy-specific complaints, email sivaprasad.valluru@gmail.com with subject line “Privacy complaint”.